Problem

Solutions

Before you read anything else on this page, please visit the Organizations FAQ.

Fix it yourself

If the problem is minor — incorrect spelling or grammar, a wrong date, nonsense, spam, etc. — then feel free to fix it yourself. Minor cleanup is not only acceptable, but encouraged. Be sure to note your changes on the article's Talk page.

If you are not sure about whether or not you should edit the article, don't. Find another solution instead.

Leave a note on the article's "talk" page

Every article has a dedicated page where editors can discuss the article, its content, and any issues that may exist. This page is known as a "talk page", and it functions like a messageboard for its respective article. You can find the talk page for any article by clicking the "discussion" tab above the article title.

Please see the talk page guidelines for suggestions on how to make the best use of talk pages.

Post a comment on the "help desk"

Click on this link and clearly explain what information is incorrect, and what the correct information should be. We ask that you provide sources where we can verify this information, preferably on an official website or independent resource, such as a newspaper or trade journal article. Once you've completed your suggestion, click "Save page".

Please note that Wikipedia has no editorial board. The volunteers that will process or answer your posting may have never heard about your company and may have never intervened in the article you are interested in. Whatever was written in the article is not the result of a choice from the Wikimedia Foundation.

Contact us via e-mail

We have a small group of volunteers who answer e-mailed questions and complaints. Your e-mail will never be made public without your explicit consent.

What we cannot or will not do through e-mail

• We will not prevent other users from editing your article. We can temporarily protect articles to halt vandalism or to end a content dispute, but we will not do it to enforce your preferred version. Doing so violates our neutral point of view policy.
• We will not add content through e-mail. We have no staff to read documents or add information to articles on request. Additions should go through one of the other methods discussed above.
• We cannot remove specific revisions from article history on demand. Our volunteers are technically unable to do this, and in many situations this also violates our license. However, if the revision contains nonpublic personal information or blatant libel, then a different set of volunteers may be able to help; please see Wikipedia:Oversight for further details.
• We will not handle requests related to articles that have been deleted or refused by Wikipedia users and which you think should be reinstated. Our email volunteers do not act as an appellate body for such issues. This includes cases where there is an article about a competitor but none about your company.
• We cannot reveal private information, such as the IP addresses of registered Wikipedia users, except when mandated by law. This is in accordance with our privacy policy.
• We will not phone you back to hear your problem, even if you ask. Please state your concerns directly in your email.
• We can only fix problems on sites maintained by the Wikimedia Foundation. We have no control over any other sites, even if the other site is a wiki. For a complete list of Wikimedia Foundation projects, please see here.

Email Instructions

For prompt response, please make sure to include the following items in your e-mail:

• Copy and paste the exact URL of the article that you're discussing into the email; this is shown by your web browser as http://en.wikipedia.org/wiki/... We have millions of articles and cannot guess which one you mean.
  • Please do not alter the URL. Copy and paste it exactly. Be sure that you have not left any characters out.
• Please copy and paste the exact sentences that you think are wrong or unsuitable. Please explain why you think they are wrong or unsuitable while keeping specific and to the point. Try to avoid discussing larger issues or controversies, as this will delay response.
• The people who answer the email complaint address are likely to have never heard about the article you disagree with or the subject it discusses. Please do not assume prior knowledge of the subject and surrounding issues.
• If you have specific legal concerns about the article, then please put "Legal concerns" in the subject line. This may delay response, though, because we may have to show them to legal staff prior to taking any course of action. We receive many frivolous legal complaints; legal threats will not speed up the processing of your request in the least, rather to the contrary.
• Please do not send email to other addresses. This will only delay the processing of your request. All emails sent to Jimmy Wales or Wikimedia board members, or to other services (press contact...) about problems with individual articles get forwarded to the email contact address listed below, so emailing these people instead of the contact address just delays the resolution of your problem.
• Send your e-mail to info-en-q@wikimedia.org
  • Please stick to plain text. Our system does not show boldface, italics, different colors, or any other formatting. Please do not send Microsoft Word attachments, not all of our systems can display all kinds of Word files.
  • Please do not write in ALL CAPITALS; this is rude and hinders reading.
  • Please do not provide your password. The volunteer response team can conduct all enquiries without logging in to your Wikipedia account. Please keep your passwords secure, as it poses an account security risk.
  • If you have a spam filter, please be sure it is set so that you can receive our reply. Some spam filters make us jump through hoops, or even simply trash our answer.