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This page provides information for people who have complaints or concerns about a biographical article on themselves. It is a quick guide targeted for people who may never have visited Wikipedia before, and who may urgently need to know how articles are written, and how errors may be corrected.

This page covers advice and information for persons who may be affected by a mention of themselves (or of a body, organization, group, or the like to which they have a close connection) on Wikipedia.

As the world's largest open reference site, articles related to living people are an important subject.

Contents 1 Please read this first 1.1 Note to Wikipedia editors 2 Overview 2.1 How biographical articles get written and edited 2.2 Managing your biography 2.2.1 Contacts 2.2.2 Commenting and editing on the Wikipedia pages yourself 2.2.3 Things to be aware of 2.3 How to make yourself heard 2.4 Old (history) versions of pages and search engines 3 A brief introduction to successful editing 3.1 Summary of major policies and guidelines 3.2 Conflict of interest 3.3 Quick guide to fixing errors 4 Expectations 4.1 What you should expect 4.2 What you should not expect 5 Preventing recurrence 6 Resources 6.1 Glossary of common Wikipedia terms 6.2 Useful pages and resources 7 Notes 8 See also 9 Checklist: matters to cover

[edit] Please read this first

Wikipedia articles are written by volunteer editors, with differences of opinion resolved by editorial consensus on the article's discussion page. As such, anyone can modify them, but other editors can also watch them and protect them against blatant vandalism and disruption. Wikipedia editors place a high priority on accuracy in biographical articles, so help is always available if you need it. Please note that almost all of this help is provided voluntarily, so it is important to keep a level head, ask for help if unsure, and avoid actively discouraging the people helping you. The editorial community may block people who they feel: act unreasonably or disruptively according to Wikipedia standards, try to be coercive[Note 1], or are grossly impolite.

[edit] Note to Wikipedia editors

Please bear in mind the nature of this page when editing it. This page should assume no prior knowledge. It aims to help those unfamiliar with Wikipedia by:

1. Informing people of the essentials they need to know, how to address issues related to biographical material, and the various approaches and strictures involved, and
2. Explaining the main policies and norms intended to protect them – if a person does not know these norms exist, they can't request help effectively from us to remedy any issues.

[edit] Overview

[edit] How biographical articles get written and edited

Anyone may create an article on any topic in Wikipedia, within broad criteria:

All topics in general:

Must be capable of neutral presentation, must meet various broad inclusion/exclusion criteria, and must be on a "notable" subject. (Generally, "notable" does not mean "famous" or "important". Rather, it means that independent reliable sources have taken significant notice of the subject, and that the subject is noteworthy to a reasonable extent. This requirement also ensures that editors will be able to draw upon a wide range of acceptable sources.)

Biographical material about living people ("BLPs") specifically:

Must be rigorously balanced, and written with regard to the highest quality of fairness and sourcing, beyond the normal standard. Anyone may delete biography-related material that is unsourced, poorly-sourced, or otherwise unreasonable for a biography. This includes contact information, and also includes sensitive personal matters such as religion and sexuality (unless relevant and verifiable). See the policy: "biographies of living persons" for more.

Anyone may alter or remove article contents on these grounds; a final decision will be reached by editorial consensus (discussion or debate) in some cases, and summary decision in others. Articles are communally written: there is no one person "in charge" of any given article. At times the editorial process can be frustrating and slow; however, obvious problems, unwarranted negative approaches, or misrepresentations in a biography can often be corrected very quickly.

Editors may take note of an article subject's wishes if the matter is borderline or if the coverage the subject receives in other sources is very low. Equally, editors might not do so if it would jeopardize neutrality or significantly reduce article quality.

[edit] Managing your biography

Managing your biography on Wikipedia can be a daunting process at first – and more so if your biography is of poor quality, has been vandalized, or has other problems. This section gives you the basics and resources for managing your biography if you have one.

[edit] Contacts

• The best place to start is the very active biographical articles noticeboard, where all questions and concerns about biographies can be posted. Click the "New section" tag at the top ("+") (direct link) and add a note including the article title and your specific concerns. Watch that page for replies and discussion. (Other common places for discussion are the article's discussion page and your talk page.)

• If you wish to discuss the matter privately, you can email the OTRS team (contact details), a volunteer team of experienced users who often help with biographical articles and privacy-related matters. However, if the matter is one of editorial discretion, then you may need to discuss it with article editors anyway.

[edit] Commenting and editing on the Wikipedia pages yourself

It can be quite effective to edit Wikipedia yourself. If you do, though, then it is important to remember that, however you may feel personally, the people you are talking to collectively handle over three million articles. They will often be glad to help someone who politely describes the problem, but rudeness, problematic editing, and attempts to use "force" may result in administrative action, and this helps nobody.

• The best approach for simple problems is to correct the article in ways that any reasonable person can agree is fair. Always drop a note on the "discussion" page to explain who you are, what you changed, and why. Simple corrections like this include

• removing obvious vandalism,
• improving grammar and 'flow',
• correcting errors of fact (you will need to cite one or more verifiable sources), and
• removing sections that grossly unbalance the biography's point of view and which are not justified by any encyclopedic need. If there is actual privacy-related information you want permanently deleted rather than just corrected, please ask for help.

• If you are removing unsourced or poorly sourced facts the policy as described on the Biographies of living persons page is:

• Unsourced or poorly sourced contentious material about living persons — whether the material is negative, positive, or just questionable — should be removed immediately and without waiting for discussion, from Wikipedia articles, talk pages, user pages, and project space.^{[Note 2]}

• Remove any contentious material about living persons that is unsourced; that is a conjectural interpretation of a source (see Wikipedia:No original research); or that relies upon self-published sources (unless written by the subject of the BLP; see below) or sources that otherwise fail to meet standards specified in Wikipedia:Verifiability. The three-revert rule does not apply to such removals. Editors who find themselves in edit wars over potentially defamatory information about living persons should bring the matter to the Biograpies of Living Persons noticeboard for resolution by an administrator.

• If you do decide to edit your own article (or articles on topics closely related to you such as your business, band, group, or similar) please see the important section below for more.

[edit] Things to be aware of

• Wikipedia has policies on article content (how articles may be written) and editorial conduct (how users and visitors should act in discussing articles).

• People who are the subject of an article or who are close to the article subject are rarely "neutral" on that topic, and therefore it is difficult for them to edit neutrally. Many times, they also lack experience in what may be achieved, and how to achieve it. This can lead to serious misunderstandings or even a blocked account if they try to edit improperly. In such cases, it is better to stay calm if you can, seek help, discuss openly with editors, and allow those experienced in article writing to help you.

• Not every request can be met. Wikipedia is a reference work. If articles could be modified as their subjects wished, it would lose much of its value, because many people would want an article that was biased in favor of their own agendas. However, at a minimum, you should expect your article to be based on what sources have actually said – and not sensationalist or prurient or "tabloid". The result should be an encyclopedia entry, not "journalism".

• In some cases the "Streisand effect" can mean that your involvement might draw a spotlight to the article or its past edits. If this may be an issue, then you may wish to keep to the talk page, or seek help by email instead.

[edit] How to make yourself heard

Certain behaviors almost always result in help being offered. These include: asking for help (respecting that users are almost entirely volunteers); and asking to whom or where you can escalate the request, if people cannot help as you would wish.

Other behaviors are likely to result in summary removal. These include edit warring and other disruptive behavior, threats, games, refusing to discuss or listen, or editing to an agenda that does not match that of a neutral encyclopedia. Patience is low for problematic editing even in a possible good cause. Work with others, rather than ignore them, and in a productive rather than disruptive manner.

[edit] Old (history) versions of pages and search engines

Wikipedia keeps records of old pages. Only the current (most up to date) page is linked from most search engines such as Google, and when a page is updated the new version will eventually replace the old one when searched for externally on most web sites. (Technically, all pages containing "/w/" in their address are forbidden to be indexed, and this includes all history pages.)

• Old revisions of pages containing some kinds of comments may be deleted from public view if administrators agree it is appropriate. Old versions are often replaced and archived as "history" for most forms of vandalism and problematic editing. If the old version includes private personal information such as addresses or phone numbers then deletion by "oversight" is an option which prevents even administrators seeing the material. Serious defamatory comments are usually deleted but may on occasion be oversighted.

To request deletion of this kind, see Wikipedia:Criteria for speedy deletion (state that you wish specific revision/s deleted!) or Wikipedia:Oversight as appropriate, stating the relevant page revision. (This is either the link that is given when you click "permanent link" on the left side-bar of the page, or if you know the date and time of the relevant edit, then that. See here for help.) If multiple revisions are affected you may cite all of them; if you aren't sure then ask for help to identify the revisions and whether they can be deleted.

• Wikipedia has no control over external sites. Some sites may index undesired versions of a page; the nature of the Internet is that nobody can prevent them doing so. Some sites will respond to a personal request to remove the page, but others may not.

[edit] A brief introduction to successful editing

If you want to edit an article related to yourself (a biography, or some closely related group, business, organization, or event), it helps to be aware of the most important Wikipedia policies that may help, or which you might accidentally contravene.

Wikipedia has many help pages for editors. This section provides quick information if your interest is an article connected to yourself.

[edit] Summary of major policies and guidelines

Please see the link for each policy or guideline in more detail.

Policies about what articles should say

• Three main policies cover content:

1. neutral point of view (all articles must take a fair, balanced and neutral stance),
2. verifiability (facts in articles must be verifiable from reliable sources), and
3. original research (users' and editors' opinions and "popular knowledge" are not suitable for encyclopedia articles).

• A fourth core content policy on biographies of living persons states that biographical articles must be written to the highest standard using only high-quality sources, and provides for more drastic handling of errors or problems in such articles.
• (A final content policy, related to copyright, also exists but is generally irrelevant to problems of this kind.)

If you can successfully show that your biography is unbalanced or non-neutral, does not represent its sources properly, uses poor quality sources, or includes unverified statements or editors' personal opinions, then you will find others agreeing quickly to fix any issues.

Policies about how users must act

• Users must speak civilly (ie, politely and to the point); must not act disruptively, tendentiously, or edit war; and they should avoid excessive 'reverting' of other editors.
• If there is a problem, then editors are expected to try and solve it themselves. If they are unable, they should seek help or use dispute resolution to resolve it, rather than "fighting" between themselves.

Policies about general social conventions

• Users are expected to solve problems by discussion and consensus-seeking if differences become apparent. They should not make unsupported negative ("bad faith") assumptions about others and their motives, but should focus only on the articles and facts of the case. And if an editor is new and does not act unreasonably, then existing editors should reciprocate with understanding and try to be helpful.

[edit] Conflict of interest

Wikipedia has guidelines on conflict of interest and on editors writing their own autobiographical articles. Both are worth reading. In brief, users who are personally connected to a topic are expected to leave their biases "at the door", even if the article is about them personally, even if it has been vandalized, and even if it is very difficult to remain neutral. Fixing a problematic article is good; asking others to fix it is good too. Fixing it with bias, or in the sense of "I want my biography to read this way", can be a problem. Ultimately the article's content is a communal decision, not just one person's view. In such circumstances it is important to read the guidelines above carefully. If you want to do more than remove a clear and obvious breach of the content policies, then ask others to help.

[edit] Quick guide to fixing errors

1. Decide if the error you wish to fix is a clear breach of a content policy (as listed above). If it is, then it gets easier. If not, consider asking for help.
2. Target obvious problems first. Do not try to edit the article in what may be a controversial way without thinking how others will see it. Correction of policy violations is usually much easier to explain and will be less likely to be misinterpreted.
3. Click the tab labelled "edit this page" and correct the error. Edit minimally at first – that means, do the least you have to do to fix the error. In the small box below marked "edit summary", write a brief note what your change was, and why you feel it was right. If you need to say more, or it needs more explanation, also append a note to the summary: "See talk page" (to tell people it is continued elsewhere) and put a more detailed explanation on the article's discussion page. Then save your correction by clicking "save page".
4. If you feel your correction may not be obvious, or may be misunderstood or argued, write more on the talk ("discussion") page. If there is an editorial disagreement, this is where it should be discussed anyway, so you have now corrected the error and told others to please discuss it before "reverting" your correction.
5. You may wish to explain you are a new editor, the subject of the article, and to specify exactly which policies (above) you feel are breached. Others may agree or disagree, so be prepared to watch the page and discuss it. If you feel that you are unfamiliar with Wikipedia and may not be able to explain it well, then seek further help (see above) and ask people on the talk page to hold on, that you are doing so. Be polite at all times.
6. If someone is then rude, or ignores you, or reinstates improper material, you may wish to contact the biographies noticeboard (above) and ask others to review it. Again, you can say that you are the article subject, that you are unfamiliar with Wikipedia, and rather than edit warring you are asking help, and need "extra eyes to consider the problem" because <user X> disagrees.
7. If you are rebuffed by several editors (especially on different pages) who tell you the article is in fact proper, then you may wish to ask what can be done, at least, or escalate it if unsure. If only one or two tell you this, then (as above) ask in a different location to see if more experienced editors without prior involvement can advise. Wikipedia works on consensus and independent peer review, so the most common solution is to seek more people to review it.
8. You may have to allow some time for these issues. Wikipedia's dispute resolution processes include everything from immediate intervention, to consensus-seeking, to mediation (assisted discussion to reach a mutually agreeable solution). Some of these can take time.

[edit] Expectations

[edit] What you should expect

1. Issues genuinely breaching editorial policy on a BLP (biographical article of a living person) will be treated very seriously and with a very high priority. If the matter is obvious, it will usually be fixed immediately or very quickly. If less obvious, then it may require discussion. (Sometimes discussion may be needed more than once, or views may change as time passes.)
2. If the community agrees you are in fact very minimally "notable", or of transitory (brief, non-lasting) notability, you can request your article's deletion.
3. If you were only notable in connection with one incident, topic or matter, and are not notable per se except for your role in that matter, then an article based on that incident or matter will often be more appropriate than one about you specifically.^{[Note 3]}
4. Any article on you should be encyclopedic rather than tabloid – no sensationalist or editorial styling, and so on (see above) – and written based only on appropriate sources.

[edit] What you should not expect

1. You cannot expect that Wikipedia editors will make the article say exactly what you want or allow you to do so
2. You cannot expect that Wikipedia editors will give you exclusive editorial control over the article.
3. You cannot expect that everyone will agree with your views on yourself.

[edit] Preventing recurrence

Wikipedia contains a number of measures aimed at helping prevent recurrence of a problem, once resolved. It is important to note that most of these are strong measures rather than absolute guarantees, so it is worth checking from time to time yourself.

1. Consensus and improvement – once a matter is agreed or a problematic area discussed and improved, it is often resolved. (Not always, but often.)
2. Dispute resolution and administrative intervention – if the problem is another user who is insisting on damaging the biographical article improperly, then they can be dealt with via dispute resolution. It will help a lot if you at least act properly and calmly, and try to solve it yourself, so an administrator can easily see where the problem lies and that you have not managed to resolve it. (Note that Wikipedia administrators are editors themselves; they do not "direct" them. For more on administrators see here.)
3. Page protection – various levels of page protection exist to prevent "driveby vandalism" or indeed all editing. This will not be used permanently in almost all cases, nor used without evidence of genuine ongoing necessity, but in some cases the article will be protected to prevent some kinds of editing.
4. Flagged revisions (not yet available) – when available, will require versions of a biography to be formally reviewed for reasonable compliance with BLP standards, before being shown to ordinary members of the public.
5. BLPWatch (being introduced at present) – management of articles that have been fixed, but are possibly "at higher risk" of problems.
6. Deletion discussion – a page that has been communally agreed to be deleted should not be recreated without good cause. If the page is recreated after such a decision, without full discussion, it will often be considered a direct breach of a communal consensus.

If despite the above and fixing the problem several times, it still recurs, then let us know. As with most things on Wikipedia, protective measures can also be escalated to an extent.

[edit] Resources

[edit] Glossary of common Wikipedia terms

Abbreviations and terms you may see:

• "BLP" – an article, subject or text that contains Biographical material about a Living Person. Also the person such material refers to, and the policy covering this.
• "NPOV" – Wikipedia's "Neutral Point Of View" policy, which is mandatory on every article on Wikipedia without exception. It broadly states that Wikipedia does not choose a single "preferred" view; rather it describes all views that have significant followings, in a balanced manner (with more authoritative views broadly given more "weight" in the article's balance), and written in a style and wording that discourages implied bias and encourages the reader to draw upon good quality cited information.
• "COI" – a Conflict Of Interest. Broadly, where a person's editing or decisions may not necessarily be neutral in a situation due to a high level of personal connection to it. Can apply to anyone – administrators, users, or visitors. In this context, a person who is editing or discussing an article on which they also have a significant personal involovement too.
• "Users" – users and editors are often terms used interchangeably on Wikipedia, since a person is only visible as using the site, when they edit. When Wikipedia editors discuss users they often mean "users who edit as well", not just people who read the site for reference. All users/editors are volunteer members of the public.
• "Administrators" – despite their name, administrators are not a special class of user at all, and have no managerial or other exceptional authority. They are users who have built up enough communal confidence to be trusted to use potentially harmful tools such as page deletion, page protection and user blocking. Administrators are expected to be aware of policies, and helpful to users. They can use these tools to prevent problematic editing, or enforce communal norms as needed, in the event of persistent editing or other conduct matters that breach communal norms.

[edit] Useful pages and resources

How to edit a page (Editing Wikipedia)	Editing the article and/or commenting on its talk page.
Biographical articles noticeboard	To ask uninvolved editors to review your concerns on the article.
Dispute resolution (Dispute resolution)	If you need help because you and another editor are disagreeing and cannot resolve the matter.
Contact us (OTRS volunteer team)	Wikipedia's volunteer team that handles serious or privacy related matters from the general public. Note that OTRS volunteers may refer you to one of the above, if appropriate – they do not themselves always enact any corrections, though they will give reliable opinions on the matter.
Biographies of living persons policy	The Wikipedia policy on biographical articles.
Conflict of interest and Autobiography guidelines	The major guidelines covering "advice and pitfalls to avoid if editing your own biography".

[edit] Notes

[edit] See also

[edit] Checklist: matters to cover

1. Final check – look at "see also" links in BLP/COI for more