This article does not cite any references or sources. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. (December 2009)

The self-service kiosk or interactive kiosk, first came to prominence with the photo kiosk machines from Kodak (over 120,000 currently installed) and adoption by consumers coupled with advanced technologies such as touch-screens. Self-service kiosks are hardware devices that work in combination with self service software, allowing users to perform any number of possible transactions. The method of input is either a keyboard, touch-screen, or both. Some kiosks include card readers, ticket and receipt printers, bill and coin depositors, robitic product arrays and other more complex mechanical devices.

In 2008, the emphasis is on terminals that almost always are connected to the internet and are providing access to a customized, unattended version of some sort of application often in conjunction with local devices such as credit card readers, bar code scanners, receipt printers, and more and more identification devices including biometrics.

Intended for both consumers and business industries, benefits include ease of access, reduced transaction time, access to information and the ability to perform multiple transactions.

• Financial Service which includes: bill payment, check cashing and credit applications
• Retail product information such as in-store product lookup and information
• Customer check-in such as airlines and hotels.
• Internet access
• Visitor management and security
• Human Resources for benefits information
• Retail check-out POS systems in grocery stores and hardware stores.

[edit] Business benefits

• Reduction in staff and real estate requirements since one employee can monitor multiple Self-Service Kiosks
• Unattended operation with extended service hours and off-site locations
• Provide users with a more enjoyable experience boosting customer satisfaction
• Track usage statistics

[edit] Industries

• Travel and transportation Amtrak and DHS Immigration Kiosks
  • Airline and airports
  • Hotels and convention centers
  • Rail, bus and transit
  • Retail
  • Fast food and quick service retail
  • Payment and billpay
  • Music
  • Ringtones
  • Mobile games
  • Books
  • DVD rental, e.g., Redbox
  • Coin conversion, e.g. Coinstar
  • Informational
  • Ticketing and Event Promotion
  • Casinos and Gaming and Off-Track Betting
  • Government Services
  • Postal
  • Motor Vehicles Multiple DMV for license renewal
  • Employment and social services
  • School Security and visitor screening
  • Border Control and Security Pre-clearance
  • Lotteries
  • Medical
  • Prison (internet access)