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"DHL" redirects here. For other Deutsche Post divisions and business units using the DHL brand, see Deutsche Post. For the honorary degree, see Doctor of Humane Letters.
DHL Express (originally standing for Dalsey, Hillblom and Lynn) is a division of Deutsche Post DHL providing international express mail services.[1] Originally founded in 1969 to deliver documents between San Francisco and Honolulu, the company expanded its service throughout the world by the late 1970s. The company was primarily interested in offshore and inter-continental deliveries, but the success of FedEx prompted their own inter-US expansion starting in 1983. DHL aggressively expanded to countries that could not be served by any other delivery service, including the Eastern Bloc, Vietnam and the People's Republic of China. In 1998, Deutsche Post began to acquire shares in DHL, finally reached majority ownership in 2001, and completed the purchase in 2002. Deutsche Post then effectively absorbed DHL into its Express division while expanding the use of the DHL brand to other Deutsche Post divisions, business units and subsidiaries. Today, DHL Express shares its well-known DHL brand with other Deutsche Post business units such as DHL Global Forwarding & Freight and DHL Supply Chain.
[edit] History[edit] GenesisLarry Hillblom was studying law at the University of California, Berkeley's Boalt Hall School of Law, and had little money. He started running courier duty between San Francisco and Los Angeles, picking up packages for the last flight of the day, and returning on the first flight the next morning, up to five times a week. When he graduated, Hillblom decided to go into the courier business himself. He found a niche that no other company was filling, offering to fly bills of lading from San Francisco to Honolulu. By flying the documents ahead of the freight they could be processed prior to vessel arrival and save valuable time after arrival. Hillblom put up a portion of his student loans to start the company, bringing in his two friends Adrian Dalsey and Robert Lynn as partners. All three shared a 1969 Plymouth Duster that they drove around San Francisco to pick up the documents in suitcases, then rushed to the airport to book flights using another relatively new invention, the corporate credit card. As the business took off, they started hiring new couriers to join the company. Their first hires were Max and Blanche Kroll, whose apartment in Hawaii often became a makeshift flop house for their couriers. The company started expanding their service through the early 1970s, first to the Philippines, then Japan, Hong Kong, Singapore and Australia. For lower-volume routes the company would hire couriers on a one-off basis, trading airline tickets for the delivery. This simple expedient would repeatedly save the company many legal hassles in the future, when would-be investigators would take them up on the open offer and make a delivery while taking their family on vacation. The first was when the FBI was tipped off about the groups of briefcase-carrying young men making repeated trips to Hawaii, and when they investigated and found nothing amiss, several agents became regular couriers for the company.[citation needed] [edit] Domestic expansionIn the 1970s DHL was one of the only truly international delivery companies, and the only one offering overnight service. The only major competitor in the overnight market was Federal Express (FedEx), which didn't open its first international service until 1981, expanding to Toronto, Ontario, Canada. Nevertheless, the domestic market was extremely profitable, and DHL was the third largest courier behind FedEx and the UPS. DHL turned their attention to the overnight market in the US, following the success of FedEx, and opened a major distribution hub in Cincinnati in 1983. However, DHL was never able to overcome FedEx's head start, capturing only 6% of the domestic market. In comparison, at the same time they were by far the largest international carrier, with 40% of that market. By the late 1980s the domestic operations were losing money, while the foreign operations continued to account for 2/3rds of the company's income. A European hub opened in Brussels in 1985.[citation needed] [edit] DP purchaseIn 1998, Deutsche Post began to acquire shares in DHL, finally reached majority ownership in 2001, and completed the purchase in 2002. Deutsche Post then effectively absorbed DHL into its Express division while expanding the use of the DHL brand to other Deutsche Post divisions, business units and subsidiaries. Today, the DHL Express shares its well-known DHL brand with other Deutsche Post business units such as DHL Global Forwarding, DHL Freight, DHL Supply Chain and DHL Global Mail
  All US domestic flights were handled by DHL Airways, Inc. which in 2003 was renamed ASTAR Air Cargo. DHL's first airline still remains with over 550 pilots in service, as of October 2008.[2]
[edit] Services DHL Express's global headquarters are located at the site of Deutsche Post headquarters in Bonn. Headquarters for the Americas are located in Plantation, Florida, while its Asia-Pacific and EEMEA headquarters are located respectively in Singapore & Dubai. The European HUB is now located in Leipzig. Most of DHL Express's business is incorporated as DHL International GmbH. Major competitors include FedEx, UPS, TNT, and national post carriers such as United States Postal Service and Royal Mail. However, DHL has a minor partnership with the USPS, which allows DHL to deliver small packages to the recipient through the USPS network. It also is the sole provider for transferring USPS mail in and out of Iraq and Afghanistan. DHL offers worldwide services, including deliveries to countries such as Iraq, Afghanistan and Burma. As it is German-owned, DHL is not affected by U.S. embargoes or sanctions and will ship to Cuba[16] and North Korea.[17] As a foreign company, DHL is not allowed to make domestic flights between U.S. airports, so these freight flights are contracted out.[13] DHL may require some international recipients to pay any customs charges into DHL's foreign bank account and proof of payment provided, before package delivery can be completed. Such cases may involve a physical journey to the DHL bank and/or the local DHL office, although the recipient can opt to pay for the charges of the delivery at their premises. [edit] Environmental record In a mail delivery company, the methods of transportation may have an effect on the environment. The amount of pollution emitted from vehicle transportation alone is a major responsibility for DHL. The revelation of adverse affects has prompted DHL to discuss and implement alternative options that are more conducive for the environment. Their efforts have been outreaching in road to achieving environmentally friendly goals.[18] DHL plans to overcome its negative environmental impacts through its operations on the ground. This is to enhance overall efficient transportation and processes that have qualified them to reach environmental requirements set up by governments.[19] More intensive measures have been taken to physically control the amount of polluting by use of the alternative fuel examples. They have changed vehicles in certain delivery fleets in accordance to their use of newer fuel ideas. The fuel was switched to compressed natural gas which they hope to accomplish with 50% of their vans. Through their Environmental Management System (EMS), DHL “travels naturally”. The EMS is established to develop DHL’s environment objectives and future.[20][dead link] On 16 September 2005 DHL won a High Court injunction establishing an exclusion zone around each of its 288 buildings in the UK as well as the homes of its 18,000 UK employees. The firm has been the subject of a campaign of intimidation because of their business with Huntingdon Life Sciences. The judge banned protesters from coming within 50 yards (46 m) of any DHL premises or the homes of their employees as well as any organized demonstration within 100 yards (91 m) unless the police had been given four hours' notice. The injunction also protects anyone doing business with DHL from intimidation.[21] [edit] DHL AviationMain article: DHL Aviation Deutsche Post owns four airline subsidiaries operating for DHL Express[22], which are collectively referred to as DHL Aviation:
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