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Conversation analysis (commonly abbreviated as CA) is the study of talk in interaction (both verbal and non-verbal in situations of everyday life). CA generally attempts to describe the orderliness, structure and sequential patterns of interaction, whether institutional (in school, a doctor's surgery, court or elsewhere) or in casual conversation.

Inspired by ethnomethodology (e.g. Harold Garfinkel and Erving Goffman), CA was developed in the late 1960s and early 1970s principally by the sociologist Harvey Sacks and his close associates Emanuel Schegloff and Gail Jefferson. Today CA is an established method used in sociology, anthropology, linguistics, speech-communication and psychology. It is particularly influential in interactional sociolinguistics, discourse analysis and discursive psychology, as well as being a coherent discipline in its own right. Recently CA techniques of sequential analysis have been employed for instance by phoneticians to explore the fine phonetic detail of speech (Kelly and Local 1989). [1]

The use of the term “conversation” to label this disciplinary movement is sometimes considered to be misleading. For instance, one of CA’s principal practitioners, Emanuel Schegloff, has more recently identified “talk-in-interaction” as CA’s topic. Perhaps for this same reason, others (e.g., Jonathan Potter) who use CA methods identify themselves as discourse analysts (DA), though that term was first used to identify researchers using methods different from CA (e.g., Levinson, 1983), and still identifies a group of scholars larger than those who use only CA methods.

Contents 1 CA Analysis 2 Basic Structures 2.1 Turn-taking Organization 2.1.1 Turn Constructional Component 2.1.2 Turn Allocational Component 2.2 Sequence Organization 2.2.1 Adjacency pairs 2.2.2 Pre-sequences 2.2.3 Preference organization 2.3 Repair 2.4 Action Formation 3 Contrasts to other theories 4 Subject index of conversation analysis literature 5 References 6 External links

[edit] CA Analysis

Like in all research a CA research is started by setting up a research problem. The data collected for CA is video or audio recorded conversations. The data is collected without researchers' involvement, often simply by adding a video camera to the room where the conversation takes place (e.g. medical doctors consultation with a patient). Out of the audio or video recording the researchers makes a detailed transcription (ideally no detail undermined). After the transcription the researches do inductive data-driven analysis aiming to find recruiting patterns of interaction. Based on the analysis the researcher develops a rule or model to explain the occurrence of the patterns. conversation is discourse mutually constructed and negotiated in time between speakers - it is unplanned and informal - cook 1989

[edit] Basic Structures

[edit] Turn-taking Organization

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The set of practices by which a conversation is done in and through turns. Turn-taking is one of the fundamental organizations of conversation. According to CA, the turn-taking system consists of two components: the turn constructional component and the turn allocational component. The turn-taking organization is described in Sacks, H., Schegloff, E. A., & Jefferson, G. (1974). A simplest systematics for the organization of turn-taking for conversation. Language, 50, 696-735.

While CA does not explicitly claim that turn-taking is universal, as research is conducted on more languages, it is possible that if there were any basis for a claim to universality in language, turn-taking is a good candidate. The turn-taking model for conversation was arrived at inductively through empirical investigation of field recordings of conversation and fitted to such observationally arrived at fact as overwhelmingly, participants in conversation talk one at a time, while managing to minimize gaps between turns at talk, and overlapping turns.

[edit] Turn Constructional Component

The turn constructional component describes basic units out of which turns are fashioned. These basic units are known as turn constructional units or TCUs. Unit types include: lexical, clausal, phrasal, and sentential. These are grammatically and pragmatically complete units, meaning that in a particular context they accomplish recognizable social actions.

Note that not all unit types may exist in all languages. Further, it is possible that there are units in other languages, such as particles in Asian languages, that may not exist in English.

[edit] Turn Allocational Component

The turn allocational component allocates turns among participants in a conversation. The three ordered options are: Current Speaker selects Next Speaker; Next Speaker Self-selects as Next; or Current Speaker Continues.

[edit] Sequence Organization

This concerns how actions are ordered in conversation.

[edit] Adjacency pairs

Talk tends to occur in responsive pairs; however, the pairs may be split over a sequence of turns.

[edit] Pre-sequences

A pair of turns understood as a preliminary to the main course of action. For example, "guess what"-"what" (as a preliminary to an announcement of some sort) or "what are you doing"-"nothing" (as a preliminary to an invitation or a request).

[edit] Preference organization

There are structural (i.e. practice-underwritten) preferences for some types of actions (within sequences of action) in conversation over other actions. For example, responsive actions which agree with, or accept, positions taken by a first action tend to be performed more straightforwardly and faster than actions that disagree with, or decline, those positions (Pomerantz 1984; Davidson 1984). One consequence of this is that agreement and acceptance are promoted over their alternatives, and are more likely to be the outcome of the sequence. Pre-sequences are also a component of preference organization and contribute to this outcome (Schegloff 2007).

[edit] Repair

Repair organization describes how parties in conversation deal with problems in speaking, hearing, or understanding. Repair is classified by who initiates repair (self or other) and by who resolves the problem (self or other) as well as by how it unfolds within a turn or a sequence of turns.

[edit] Action Formation

This concerns the description of the practices by which turns at talk are composed and positioned so as to realize one or another actions.

[edit] Contrasts to other theories

In contrast to the research inspired by Noam Chomsky which is based on a distinction between competence and performance and dismisses the particulars of actual speech as a degraded form of idealized competence, Conversation Analysis studies naturally-occurring talk on the assumption that spoken interaction is systematically orderly in all its facets (Sacks in Atkinson and Heritage 1984: 21-27). In contrast to the theory developed by John Gumperz, CA maintains it is possible to analyze talk-in-interaction by examining its recordings alone (audio for telephone, video for copresent interaction). In CA there is no belief that the researcher needs to consult with the talk participants or members of their speech community.

[edit] Subject index of conversation analysis literature

The following is a list of important phenomena identified in the conversation analysis literature, followed by a brief definition and citations to articles that examine the named phenomenon either empirically or theoretically. Articles in which the term for the phenomenon is coined or which present the canonical treatment of the phenomenon are in bold, those that are otherwise centrally concerned with the phenomenon are in italics, and the rest are articles that otherwise aim to make a significant contribution to an understanding of the phenomenon.

This list is incomplete; you can help by expanding it.

TURN-TAKING 

A process by which interactants allocate the right or obligation to participate in an interactional activity. (Sacks, Schegloff, & Jefferson, 1974)

REPAIR 

The mechanisms through which certain "troubles" in interaction are dealt with. (Schegloff, Jefferson, & Sacks 1977)

PREFERENCE ORGANIZATION 

The ways through which different types of social actions ('preferred' vs. 'dispreferred') are carried out sequentially. (Pomerantz 1978, Pomerantz 1984)

[edit] References

• Atkinson, J. Maxwell and Heritage, John (eds) (1984). Structures of Social Action: Studies in Conversation Analysis, Cambridge: Cambridge University Press.
• Drew, Paul and Heritage, John. (1993). Talk at Work: Interaction in Institutional Settings. Cambridge: Cambridge University Press.
• Enfield, N. J. and Stivers, Tanya. (2007). Person Reference in Interaction: Linguistic, Cultural and Social Perspectives. Cambridge: Cambridge University Press.
• Heritage, John (1984). Garfinkel and Ethnomethodology, Cambridge: Polity Press.
• Hutchby, Ian and Wooffitt, Robin. (1988) Conversation Analysis. Polity Press.
• Levinson, Stephen C. (1983). Pragmatics. pp 284-370. Cambridge University Press. ISBN 0-521-29414-2.
• Local, John. (2007). Phonetic Detail and the Organisation of Talk-in-Interaction. Proceedings of the XVIth International Congress of Phonetic Sciences. Saarbruecken, Germany: 16th ICPhS Organizing Committee.
• Kelly, John and Local John (1989). Doing Phonology, Manchester: Manchester University Press.
• Pain, Jean. (2008). Not Just Talking: Conversational Analysis and Psychotherapy. Karnac. ISBN 978-1855756892
• Pomerantz, Anita M. (1984). Agreeing and disagreeing with assessment: Some features of preferred/dispreferred turn shapes. In J. M. Atkinson & J. Heritage (Eds.), Structure of Social Action: Studies in Conversation Analysis. Cambridge: Cambridge University Press.
• Psathas, George (1995): Conversation Analysis, Thousand Oaks: Sage
• Sacks, Harvey. (1995). Lectures on Conversation. Blackwell Publishing. ISBN 1-55786-705-4.
• Sacks, Harvey, Schegloff, Emanuel A., & Jefferson, Gail (1974). A simplest systematics for the organization of turn-taking for conversation. Language, 50, 696-735.
• Schegloff, Emanuel A. (2007). Sequence Organization in Interaction: A Primer in Conversation Analyis, Volume 1, Cambridge: Cambridge University Press.
• Stivers, Tanya. (2007). Prescribing Under Pressure: Parent-Physician Conversations and Antibiotics (Oxford Studies in Sociolinguistics). Oxford: Oxford University Press.
• Ten Have, Paul (1999): Doing Conversation Analysis. A Practical Guide, Thousand Oaks: Sage.

[edit] External links

• An Introduction to Conversation Analysis (by Discourse and Rhetoric Group, Loughborough University)
• Online bibliography of pre-1990 CA literature
• Online bibliography of post-1989 CA literature
• Online clearinghouse for the CA community